Terms of Use

Your use of this website is subject to these terms and conditions of use ("Terms of Use") and the Privacy policy. Please read these terms carefully, as they apply to your use of this website. By proceeding to use our website you are deemed to have accepted these terms.

This website is to be used for the purpose of submitting an Early Notification of Loss claims notification to CLAIMSORTED LTD, who are the appointed Data Processor for URIS GROUP LIMITED and COVEA INSURANCE, who are Joint Data Controllers. More details are provided in the Fair Processing Notice.

Please note this Website is intended for use by policyholders of RSPCA Pet Insurance and residents of the United Kingdom only.

Definitions

"You", "Your", "User" or "Users" means the policyholder or joint policyholder that uses this website to submit Personal Data and information about themselves and their pet, in order to submit a claim to CLAIMSORTED LTD.

"website" means the website, operated and owned by CLAIMSORTED LTD, that facilitates the submission of Personal Data and Information to the website, which is accessed from https://rspcapetinsurance.claimsorted.com. CLAIMSORTED LTD will then use this information to handle the claim.

"our", "us" or "we" means CLAIMSORTED LTD, that operates and owns this website.

User Obligations

• Users are required to submit claims incident details promptly and without delay.
• Users may be required to submit supporting evidence, such as veterinary receipts, photographs of their pet, to assist with the processing of their insurance claim.

Acceptable Use Standards

• You may use Our website only for lawful purposes and for providing information to Us to enable Us to handle Your claim.

Data Accuracy

• Users must ensure that all information submitted through this website is true and accurate to the best of their knowledge.
• Knowingly providing false information is a criminal offence, likely to lead to investigation and rejection of the claim.

Data Protection and Privacy

• By using this website, Users consent to their personal data being processed and stored by CLAIMSORTED LTD in accordance with the Data Protection Act 2018, UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
• We will use industry good practice to protect all Personal Data that is collected, processed and stored through this website.

Alterations

• We will not make any alterations to the look and feel or functionality of this website without explicit authorisation from the joint Data Controllers, URIS GROUP LIMITED and COVEA INSURANCE.

Changes to Terms of Use

• We may amend these Terms of Use at any time by amending this page and such amendment shall apply to your use of this website after such amendment.
• The date that these Terms of Use apply to are defined on the date of this policy.

Copyright and Intellectual Property

• We own the copyright and all other intellectual property rights subsisting in the database accessible via the website and all material on this website, including all the trademarks visible on the website.
• You are not permitted to download, redistribute or extract any information on this website in whole or in part other than for your personal, non-commercial use, unless otherwise stated.
• Our status (and that of any identified contributors) as the authors of material on this website must always be acknowledged.
• Except as set out above, you may not reproduce, modify or in any way commercially exploit any of the information on this website.
• If You print off, copy or download any part of this website in breach of these Terms of Use, Your right to use this website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Governing Law

• We have established this website in England. English Law shall govern its use at all times and, in the event of a dispute, relevant parties shall irrevocably submit to the exclusive jurisdiction of the English Courts.

Information

• Information contained on this website is provided for information purposes only and We will use all reasonable endeavours to ensure that it is accurate at the date of publication.
• However, because of the nature of the Internet, there may be circumstances in which errors or omissions in the information may occur which are beyond the reasonable control of Us. For example, unauthorised access by a third party.
• Consequently, we will not be liable for loss or damages arising from the use of or reliance upon any information contained on this website, unless the accuracy of the information has been checked with and confirmed in writing by an authorised representative of Us, before reliance is placed upon it.

Liability for Claim Assessment Outcomes

• Use of this website does not guarantee claim approval or payout.
• The RSPCA Pet Insurance policy terms and conditions, not this website, govern policy coverage, limits, exclusions and claims decisions.
• We are not liable for disputes arising from disagreements between the insurer and the vet regarding necessary treatment costs.

Liability for use of this website

• We will endeavour to ensure that this website is accessible for 24 hours a day. However, we will not be liable if, for any reason, the website is unavailable at any time or for any period.
• We will not be liable for any loss or damage arising if this website becomes unavailable or is suspended for any reason.
• We will not be liable for corrupted uploads to the website, such as blurred vet invoices or medical histories, or for transmission failures.
• We will not be liable for any loss or damage arising from Your failure to safeguard your login details.
• The User must hold us harmless if the User uploads veterinary records with the consent of the treating veterinary practice.

Linking to Our Website

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
• You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.
• Our site must not be framed on any other site without our express prior written permission.

Monitoring

• CLAIMSORTED LTD will monitor your use of this website and any resultant information may be used by CLAIMSORTED LTD for its internal business purposes or in accordance with the rules of any applicable regulatory or self-regulatory organisation.

Ownership of website

This site is provided and owned by:

CLAIMSORTED LTD, Company Number 15848796.

Our Registered Address is: Claimsorted Ltd, 124 City Road, London, EC1V 2NX.

Security

• While We have implemented industry-standard security measures to protect this website, We cannot guarantee that this website is 100% secure, free from bugs or viruses.
• Users are responsible for securely configuring their own devices, so that they may use the Internet and this website safely, e.g. by installing anti-virus protection.
• Users are responsible for using the most recent version of the web browser they use, such as Chrome, Edge or Safari.

Trademarks

• The images, logos and names on this website which identify us or third parties and their products and services are proprietary trademarks of us and/or the relevant third parties.
• Nothing contained in this website shall be deemed to confer on any person any license or right on the part of us or any third party with respect to any such image, logo or name.

Uploading Material to Our Site

• You may be required to upload images or other documents to this website in order for us to handle your claim.
• We will not be responsible, or liable to any third party, for the content or accuracy of any materials uploaded to this website.

Viruses, Hacking and Other Computer Misuse Offences

• You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of-service attack.
• By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990 and the Police and Justice Act 2006. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, Your right to use this website will cease immediately.
• We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to Your use of this website.
• While industry-standard security measures are implemented, we cannot guarantee that the website is 100% secure or free from bugs or viruses.
• We cannot warrant that this website is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of this website.

Website Maintenance

• We will conduct maintenance on this website from time to time in order to ensure that the information technology systems that power this site remain patched, in line with the vendors recommendations.
• We will always endeavour to carry out such maintenance out of hours when the use of this website is low.